Refund policy

Returns & Exchanges

We stand behind our designs and want you to be satisfied with your James Avery purchase. We will always strive to take care of you fairly and honestly.

365-day returns and exchanges
Items purchased directly from James Avery may be returned or exchanged within 365 days of the purchase date, as long as they are in new, unused and unaltered condition. A receipt or proof of purchase is required. Items being returned must be received on or before the 365th day after purchase.

Free returns by mail
Returns are free for all orders shipped within the U.S.
1. Complete the Return Form included in your original shipment. If you misplaced it, contact us and we will send you a new one.
2. Include the filled-out Return Form or your proof of purchase in the package.
3. Contact us at support@jamesavery.com to receive your prepaid return label and instructions.
4. Ship your package using the options on the label instructions.
Items sent back to us without first requesting a return label cannot be accepted.

Returns and exchanges in store
You can also return or exchange items in new, unused and unaltered condition, with proof of purchase, at any James Avery retail store within 365 days. Our associates can help you find the right fit and size. Returns and exchanges are not accepted at Dillard's, Von Maur or airport locations.

Exchanges without a receipt
If you don't have a receipt, we may still offer an exchange at the current retail price, with the value applied to a James Avery gift card.

Gifts
Gifts can be returned within 365 days for a James Avery gift card, in store or by mail.

Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us right away at support@jamesavery.com if an item is defective, damaged, or not what you ordered, so we can make it right.

Refunds
Returns are processed within 10 business days of receipt. Once approved, the refund is issued to your original payment method. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@jamesavery.com.

Sending an insured return at your own cost
Enclose your name, address, daytime phone number and email address in the package, and insure all items for the full retail price.
UPS and FedEx: James Avery Artisan Jewelry, 145 Avery Road, Kerrville, Texas 78028
U.S. Mail: James Avery Artisan Jewelry, P.O. Box 291367, Kerrville, Texas 78029-1367

Every return and exchange is reviewed individually to ensure the best possible service.

Questions? Contact us at support@jamesavery.com.